First time I've had to ask for a "quick" service .. brought the car in at 7:30 am, got a ride home, and they called at 10:30 am to say it was ready. Sent someone to pick me up and I had the car back by noon as requested. Plus, even though a brake fluid service was due, none was necessary .. unexpected and a lower bill. Have been taking this van to them since it was new - 2006. Excellent people, excellent service.