DEAR ROB--THANK YOU FOR THE EXCELLENT SERVICE ON MY CAR. I AM VERY APPRECIATIVE OF YOUR GREAT AUTO REPAIR AND SERVICE AND WHEN I LEAVE MY CAR WITH YOU FOR SERVICE, AND SMOG ALSO THIS TIME, I KNOW IT WILL BE SERVICED PROPERLY AND YOU WILL ALERT ME TO ANY PROBLEMS AND ALSO RESOLVE THEM QUICKLY. ON MONDAY, JANUARY 20, 2014, YOU CHANGED THE OIL AND OIL FILTER AND REPLACED A LIGHT BULB AND COMPLETELY INSPECTED MY CAR. YOU ALSO ARRANGED FOR A SMOG TEST AND HAD IT PERFORMED ON MY CAR. WHEN I LEAVE YOUR CENTRAL AUTOMOTIVE SERVICE CENTER I HAVE PEACE OF MIND BECAUSE I KNOW YOU HAVE DONE AN EXCELLENT JOB ON MY CAR. THANK YOU FOR YOUR MANY YEARS OF GREAT AND RELIABLE SERVICE ON MY 1988 PLYMOUTH RELIANT. SINCERELY AND APPRECIATIVELY YOURS, Roger.